Five Languages of Apology

By Gary Chapman

Apology Language #1: Expression of Regret

“I am so sorry" "I feel badly that I have hurt you."

Apology Language #2: Accepting Responsibility

"I was wrong. I should not have done that." "There is no excuse for what I did."

(no “buts", that shifts the responsibility back on them.)

Apology Language #3: Making Restitution

"What can I do to make this up to you? What can I do to make this right?" "I value this relationship."

Apology Language #4: Repenting or Expressing Desire to Change Behavior

"I don't like what I did, I don't want to do that again. Let's talk so I can find a way to not do this again." "A plan for change."

Apology Language #5: Requesting Forgiveness

"Will you forgive me?" "Please forgive me"